We strive to provide you with a seamless shopping experience and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, our Return & Refund Policy is designed to be straightforward, transparent, and easy to follow.
1. Return Policy
- Eligibility Window: You may request a return within 28 days of receiving your order.
- Return Conditions:
- The item must be unused, in original condition, and returned with all original packaging and tags intact.
- Returns that do not meet these conditions may be refused.
- How to Initiate a Return:
- Please contact our customer service at [email protected] to begin the return process.
- You will receive a Return Authorization Number and instructions on how to return your item.
- Return Shipping:
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service to ensure the item arrives safely.
- Inspection & Approval:
- Once we receive and inspect your returned item, we will confirm eligibility and begin the refund process.
2. Refund Policy
- Approved refunds will be issued to the original payment method used at the time of purchase.
- Please allow 6–8 business days for the refund to be processed and reflected in your account. Processing time may vary depending on your financial institution.
3. Exchanges
- We do not offer direct exchanges at this time.
- If you wish to get a different size, color, or item, please initiate a return for a refund and place a new order.
4. Defective or Damaged Items
- If you receive a product that is defective or damaged, please contact us immediately at [email protected].
- We will provide a replacement or a full refund, based on your preference and product availability.
5. Contact Us
If you have any questions or need assistance regarding this policy, feel free to reach out to us at [email protected]. We’re here to help and ensure your satisfaction.