At Dowmano, your satisfaction matters. If you’re not completely happy with your purchase, we’re here to make things right. This page outlines how to return items, request refunds, or cancel orders.
1. Return Eligibility
You can return eligible items within 28 days of receiving your order, provided:
- The item is unused, undamaged, and in its original packaging
- The item isn’t marked final sale or labeled non-returnable
To begin a return, simply email support@dowmano.com with your order number and reason. We’ll provide detailed return instructions.
2. Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged during shipping
- Defective or malfunctioning
- Incorrect (wrong item received)
Please contact us within 28 days. We will arrange a:
- Replacement
- Exchange
- Or full refund
There’s no extra cost for you. Please attach clear photos of the item and packaging so we can assist quickly.
3. Return Shipping Costs
- If the return is due to our error, we’ll cover the shipping costs.
- For other reasons, you are responsible for return shipping.
- We suggest using a trackable service for peace of mind.
- Unauthorized returns may not qualify for a refund.
4. Refunds
After we receive and inspect your return:
- Approved refunds are sent to your original payment method.
- Please allow 5–8 business days for the refund to appear.
- Note: Original shipping fees are non-refundable, unless Dowmano is at fault.
5. Exchanges
Need to swap an item? We offer product exchanges depending on availability.
Email us at support@dowmano.com with your order number and exchange request. We’ll confirm availability and guide you through the process.
6. Order Cancellations
- Orders may be canceled only if they haven’t shipped yet.
- Contact us immediately after placing your order.
- If your order has already shipped, you may still return it per this policy.
7. Contact Us
Need help with a return or refund? Reach out anytime:
Email: support@dowmano.com
We’re committed to providing helpful, prompt support for every return or exchange.