At Dowmano, customer satisfaction is a top priority. If you are not fully satisfied with your purchase, we’re here to help. This policy outlines how to return or exchange an item, request a refund, and cancel an order.
1. Return Eligibility
You may return eligible items within 28 days from the date you received your order if the following conditions are met:
- The item is unused, undamaged, and in its original packaging
- The item is not marked as final sale or labeled non-returnable
To initiate a return, please email us at support@dowmano.com with your order number and reason for return. Our team will provide return instructions.
2. Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged during shipping
- Defective or malfunctioning
- Incorrect (wrong item received)
Please contact us within 28 days from the date you received your order. We will gladly arrange a:
- Replacement
- Exchange, or
- Full refund,
at no additional cost.
Please include clear photographs of the item and packaging to help us resolve the issue promptly.
3. Return Shipping Costs
- If the return is due to an error on our part (e.g., damaged, defective, or incorrect item), Dowmano will cover the return shipping.
- For all other returns, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service to ensure your item is safely returned. Returns sent without prior authorization may not be eligible for a refund.
4. Refunds
Once we receive and inspect your return:
- If approved, a refund will be issued to your original payment method.
- Please allow 5–8 business days for the refund to reflect, depending on your bank or card provider.
- Original shipping fees are non-refundable, unless the return is due to an error by Dowmano.
5. Exchanges
We offer exchanges for eligible products, based on availability.
To request an exchange, email support@dowmano.com with your order number and product details. We’ll confirm availability and provide next steps.
6. Order Cancellations
Orders may only be canceled if they have not yet shipped.
- To cancel, please contact us immediately after placing your order.
- Once an order has been shipped, it cannot be canceled, but may still be returned in accordance with this policy.
7. Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to our customer support team:
Email: support@dowmano.com
We are committed to providing prompt and professional assistance for all return-related matters.