At Dowmano, we aim to provide a reliable and transparent shipping experience. This Shipping Policy outlines how your order is processed, shipped, and tracked, and how to reach us if you need assistance.
1. Order Processing
- Orders are processed within 1 to 3 business days (Monday through Saturday), excluding U.S. public holidays.
- Orders placed after 5:00 PM Eastern Standard Time (EST) will be processed the following business day.
- You will receive a confirmation email once your order has been successfully placed and is ready for processing.
2. Delivery Timeframes
- All orders are shipped from our U.S.-based warehouse.
- Estimated delivery time is 3 to 7 business days after your order is processed.
- Delivery estimates may vary due to external factors such as weather conditions, carrier delays, or regional restrictions.
3. Shipping Fees
- A flat-rate shipping fee of $5.75 applies to all orders.
- No additional shipping costs will be charged at checkout unless otherwise specified in a promotional offer or notice.
4. Order Tracking
- Once your order ships, you will receive an email with a tracking number.
- You can use this number on the carrier’s website to monitor the delivery status.
- If you do not receive tracking information within 3 business days of placing your order, please reach out to our customer support team.
5. Order Modifications & Cancellations
- To request a cancellation or modification, please contact our support team as soon as possible after placing your order.
- Once an order has shipped, it can no longer be modified or canceled.
- If your order has already been dispatched, you may still be eligible to return it under our Return & Refund Policy.
6. Shipping Availability
- Shipping is currently available only within the United States.
- We do not offer international shipping at this time.
7. Contact Us
For shipping-related inquiries or concerns, please contact our customer support team:
Email: support@dowmano.com
We are committed to ensuring your order arrives safely and on time. Your satisfaction is our priority.