At Dowmano, we understand that plans can change. Our cancellation policy is designed to be clear, fair, and easy to follow, ensuring a smooth experience for all customers.
1. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at support@dowmano.com.
- If your order has not yet shipped, we will cancel it and issue a full refund to your original payment method.
- If your order has already been shipped, we are unable to cancel it. In this case, you may return the item in accordance with our Return & Refund Policy.
2. Change of Mind
If you decide you no longer want the item after placing an order, you may still return it once received, as long as it meets the conditions outlined in our Return & Refund Policy.
3. Incomplete or Incorrect Information
It is important to provide accurate and complete details when placing your order.
- If your order includes incorrect or incomplete shipping or contact information, we may be unable to fulfill it.
- We will attempt to contact you to resolve the issue.
- If we are unable to reach you or correct the information, we reserve the right to cancel the order and issue a full refund.
4. Contact Us
For questions or assistance regarding cancellations, please reach out to us at support@dowmano.com.
Our team is here to help and ensure you have the best possible shopping experience.