Ordering
1. How do I place an order?
Placing an order with Dowmano is quick and easy. Simply browse our website, choose the products you want, and add them to your shopping cart. When you’re ready, go to the checkout page, enter your billing and shipping details, select a payment method, and complete your purchase.
2. Can I make changes or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible at [email protected]. We’ll do our best to assist you. However, if the order has already been processed or shipped, changes or cancellations may not be possible. In that case, our Return & Refund Policy will apply.
3. How can I track my order?
Once your order has been processed and shipped, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your delivery and get an estimated arrival date.
Shipping
1. What is the estimated shipping time?
Orders are typically processed within 1–3 business days, and shipping takes 4–6 business days within the United States. Please note that delivery times may vary based on your location or unexpected delays during transit.
2. Does Dowmano offer international shipping?
Currently, we only ship to addresses within the United States. We appreciate your understanding and hope to offer international shipping soon.
3. Is there a shipping fee?
Yes. We charge a flat shipping rate of $5.75 for all orders within the U.S. This covers packaging, handling, and delivery. If you have any questions about shipping, feel free to contact us at [email protected].
Return & Refund
1. What is your return policy?
We accept returns within 28 days of receipt. Items must be in their original condition and packaging. To start a return, contact us at [email protected].
2. What if my item is damaged or defective?
If your order arrives damaged or defective, please reach out to us at [email protected] immediately. We’ll help resolve the issue with either a replacement or refund, depending on your preference and availability.
3. How long does it take to receive a refund?
Once your return is approved, we will process the refund to your original payment method. Please allow 6–8 business days for the refund to appear in your account, depending on your payment provider.
If you have any other questions, don’t hesitate to reach out to our support team at [email protected]. We’re happy to help!