At Dowmano, we want your shopping experience to be smooth and transparent. Below are answers to the most common questions about payment, shipping, returns, and support.
1. What payment methods do you accept?
We accept all major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
You may also use PayPal for a secure and convenient checkout experience.
2. Is my payment information secure?
Yes. All transactions are encrypted with SSL (Secure Socket Layer) technology and processed through PCI-compliant third-party payment gateways. Dowmano does not store full credit card information on our servers.
3. Do you ship internationally?
No. We currently ship only within the United States. International shipping is not available at this time.
4. How much does shipping cost?
We offer free standard shipping on all orders.
5. How long will it take to receive my order?
- Orders are processed within 1–3 business days.
- After processing, delivery typically takes an additional 3–7 business days.
Please note that delivery times may vary due to location, carrier performance, or external factors.
6. How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Use this number to track your shipment on the carrier’s website.
7. Can I cancel or change my order?
Yes—only if your order has not yet shipped.
To cancel or modify an order, contact us immediately at support@dowmano.com.
Once your order has shipped, it cannot be canceled, but you may return it following our Return & Refund Policy.
8. What is your return policy?
You may return most items within 28 days from the date you received your order, provided that:
- The item is unused, undamaged, and in its original packaging
- The item is not marked final sale or non-returnable
See our Return & Refund Policy for full details.
9. Who pays for return shipping?
- If the return is due to our error (e.g., a defective or incorrect item), we cover the return shipping.
- For all other returns, the customer is responsible for return shipping costs.
10. When will I receive my refund?
Once we receive and inspect your returned item:
- Approved refunds are issued to the original payment method.
- Refunds typically appear within 5–8 business days, depending on your bank or card issuer.
Note: Original shipping fees are non-refundable unless the return is due to a Dowmano error.
11. What if I received a damaged or incorrect item?
Please contact us within 28 days of receiving your order. Include:
- A description of the issue
- Clear photos of the item and packaging
We will resolve the issue promptly with a replacement, exchange, or full refund, at no additional cost to you.
12. How do I contact customer support?
You can reach our support team via:
Email: support@dowmano.com
We are here to assist you with any questions regarding orders, payments, returns, or general inquiries.