We understand that circumstances may change, and you may need to cancel your order. Our cancellation policy is designed to be clear, fair, and easy to follow, while ensuring a smooth process for both our customers and our team.
Order Cancellation
If you wish to cancel an order, please contact our customer service team as soon as possible at [email protected].
- If your order has not yet been processed, we will cancel it and issue a full refund to your original payment method.
- If your order has already been processed or shipped, it can no longer be canceled. In this case, our Return & Refund Policy will apply.
Change of Mind
If you no longer want the item after placing the order (i.e., a change of mind), you may return the item in accordance with our Return & Refund Policy.
Incomplete or Incorrect Information
It is important to provide accurate and complete information when placing an order.
- If your order includes incomplete or incorrect shipping or contact information, we may not be able to fulfill it.
- We will attempt to contact you to resolve the issue.
- If the issue cannot be resolved, we will cancel the order and issue a full refund.
Contact Us
For questions or assistance related to this policy, please reach out to us at [email protected]. We are here to help and ensure you have the best possible shopping experience.