At Dowmano, we want you to be fully satisfied with your purchase. If for any reason you are not, this policy outlines the conditions for returns, refunds, exchanges, and cancellations.
1. Returns Eligibility
You may return most items within 28 days of receiving the products, provided the following conditions are met:
- The item is unused, undamaged, and in its original packaging
- The item is not marked as final sale or non-returnable
To initiate a return, contact us at support@dowmano.com with your order number and reason for return.
2. Damaged, Defective, or Incorrect Items
If you received a product that is:
- Defective
- Damaged during shipping
- Not the item you ordered
Please notify us within 28 days of receiving it.
We will offer a replacement, exchange, or full refund at no additional cost.
Please include clear photographs of the item so we can assist you promptly.
3. Return Shipping
- Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., defective or incorrect item).
- Use a trackable shipping method to ensure safe delivery.
- Items returned without prior approval may not qualify for a refund.
4. Refunds
After your return is received and inspected:
- If approved, a refund will be issued to your original method of payment.
- Refunds are usually processed within 5–8 business days, depending on your bank or card issuer.
- Shipping fees are non-refundable, unless the return is due to a Dowmano error.
5. Exchanges
We are happy to offer exchanges for eligible products, subject to availability.
To request an exchange, email us at support@dowmano.com.
6. Order Cancellations
- Orders can be canceled only if they have not yet been shipped.
- Contact us immediately to request a cancellation.
- If the order has already shipped, it may be returned after delivery according to this policy.
7. Contact Us
If you have any questions about your return, refund, or exchange:
Email: support@dowmano.com
Our team is here to assist you professionally and promptly.