At Dowmano, we are committed to providing fast, reliable, and transparent delivery service. This Shipping Policy outlines our procedures for order processing, shipping timelines, fees, tracking, and customer support.
1. Order Processing
- Orders are typically processed within 1 to 3 business days (Monday through Saturday, excluding U.S. holidays).
- Orders placed after 5:00 PM EST will be processed on the next business day.
2. Delivery Time
- Once processed, orders are shipped from our U.S.-based warehouse.
- Estimated delivery time within the United States: 3 to 7 business days.
- Note: These are estimated timelines and may be affected by weather conditions, carrier delays, or other unforeseen events.
3. Shipping Fees
- A flat shipping fee of $5.75 applies to all domestic orders.
- This fee includes standard packaging, handling, and delivery costs.
- No additional shipping charges will be added during checkout.
4. Order Tracking
- Once your order ships, you will receive a confirmation email with a tracking number.
- Use this tracking number on the carrier’s website to monitor your shipment status.
5. Order Changes & Cancellations
- To modify or cancel an order, contact our support team as soon as possible after placing the order.
- Once an order is shipped, it cannot be canceled or modified.
- If you wish to return an item after delivery, please refer to our Return & Refund Policy.
6. Shipping Coverage
- We currently ship only within the United States.
- International shipping is not available at this time.
7. Contact Us
For shipping-related questions or support, please reach out to:
Email: support@dowmano.com
Our team is here to help ensure your order arrives smoothly and on time.